is simple with Chastain Janitorial Supply!
designed our website that way! Once you have found the items(s) you wish
to purchase, simply add it to your shopping cart, it's that simple. When
you have completed shopping, click the "CHECKOUT NOW" button to
easily pay for your purchase. For the safety and security of our online
customers, we employ 128-bit encryption and never store credit card information
on our servers.
orders are processed within 48 business hours, though some items may require
more time based on stock amounts. Shipping time varies depending on location.
Chastain Janitorial Supply makes no guarantees regarding transit time but
will do our best to help speed up the process on our end by all means possible.
To add, Chastain Janitorial Supply will do our absolute best in providing
you the most accurate and timely information on our products on our website
which will keep you up to date with industry changes.
Janitorial Supply are committed to your satisfaction and wish to be your
only source for janitorial supplies, cleaning products, paper products
and all your other business related needs. Let us start saving you money
today as we have so many others in the past.
ship UPS Ground on all UPS shippable orders. Freight will be calculated
immediately upon placing an item in your shopping cart. Orders placed Mon
- Fri before 12 noon EDT are normally shipped the same day. Orders over
*$1800.00 will receive free freight. Chastain Janitorial Supply does not
currently ship orders overseas (International) or to Hawaii, Puerto Rico,
Mexico, or Canada. Please note that some items including hazardous materials
and aerosol products cannot be shipped overseas due to regulations. We
have no problem shipping to a mail forwarding company that will in turn
ship the goods overseas for you. Chastain Janitorial Supply is not responsible
for the reshipment or refund of any order that shows signed for upon delivery.
Please inspect all packages at time of delivery to check for any obvious
signs of damage.
Please be advised that some items
at Chastain Janitorial Supply are not UPS shippable due to either the size
of the package or the chemical nature of the item(s). In the event an item
is not shippable via UPS, the nearest warehouse location will deliver to
you via truck. There will be a $57 surcharge on such items.
Due to extensive inventory levels
and number of warehouses around the country, we rarely experience a backorder
situation. Should you place an order for an item currently out of stock,
you will be notified immediately either via telephone or e-mail of the
situation and presented with further options for your review.
Special order items typically take
longer to receive than items stocked at our warehouse locations, as they
are often shipped directly from the manufacturer to you. Delivery may take
anywhere from 2-3 weeks in some cases. Please ask your sales consultant
for more details. Due to the nature of these products any cancellation
must be received within 24 hours and no returns are permitted.
APO/FPO orders are shipped via the
U.S. Postal Service. Chastain Janitorial Supply will charge actual cost
of the freight from the U.S. Post Office to the domestic APO/FPO destination.
Please be advised that you will be contacted by customer support in regards
to the additional freight that may be applicable. Tracking information
and insurance is not available. Final delivery of the order will be subject
to the terms and conditions of APO/FPO services. Chastain Janitorial Supply
is not able to ship liquid or aerosol products to APO/FPO locations.
Orders cannot be canceled once submitted.
Due to our commitment to process orders quickly, once the checkout process
is completed our warehouse is immediately notified to pick and pack the
order for shipment. The only exceptions to this are products from our outdoors
category. Cancellation for outdoor products must either be called in directly
or we must receive notification in writing within 24 hours of the order
being placed to avoid any additional shipping cost.
For residential orders shipped by
freight truck, normal delivery is to curbside only and not inside the home.
If you need in-home delivery, in most cases the freight company may assess
additional charges. Customers are responsible for any such charges. Please
contact Chastain Janitorial Supply directly if you have special instructions
for delivery, otherwise special instructions should be signed and left
in a conspicuous location at the place of delivery for the delivery driver.
Customer is also responsible for additional charges in cases of missed
appointments or re-delivery.
It is very important that a correct phone number is provided for arranging
freight delivery. Please be sure to include the most relevant phone number
to contact you at the time you place your order.
For detailed return information, please
Product returns are subject to a 15% restocking fee. Shipping fees and
special handling fees are non-refundable. Orders that are not charged for
shipping are subject to original shipping cost of delivery. The refunded
amount will be issued to the same form of payment originally used for the
purchase. For orders placed in error, the cost and responsibility to ship
the product back to Chastain Janitorial Supply shall be that of the customers.
Janitorial Supply currently accepts payments for orders in the form of:
by Credit Card:
Credit Card (Visa, Mastercard, American Express, Discover)
Orders / Cashiers Checks
Orders/ NetTerms to qualifying organizations
Chastain Janitorial Supply accepts Visa/MasterCard,
American Express, and Discover.
Payment by Check, Money Order or Cashier's
If you prefer to prepay by check rather
than major credit card, simply add items to your Chastain Janitorial Supply
shopping cart, print out the completed page which displays the items for
purchase, and mail it to our address below with your check or money order
payable to: "Chastain Janitorial Supply". Please be sure to also include
contact information with your payment so there is never an issue. Please
be aware that we also accept E-check payments online to speed up your process
Orders & Net Terms:
Chastain Janitorial Supply accepts purchase
orders and net terms accounts to qualifying businesses, government, educational
institutions and other organizations. Please fax your Purchase Order along
with your company's standard credit application to (770) 536-1687. If you
don't have a credit application to send with your purchase order, please
request it here via our online form.
Corporate/Government/Municipal & Education purchase orders/payments
should be addressed or faxed to:
Chastain Janitorial Supply
1025 Martin Luther King Blvd.
Gainesville, Georgia 30501
Are you a reseller? Please complete the Tax Exemption Certificate and fax
it to 770-536-1687.