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FREE DELIVERY
FREE LOCAL DELIVERY
Free Delivery for orders exceeding $99.00! Delivery Coverage Area rules apply.
Shipping Information
Shipping Information
Processing You Order is Our #1 Priority!

Chastain Janitorial Supply will do everything possible to ensure your package(s) arrive in a safe manner. Our goal has always been is client satisfaction with excellent services and relations, even when it comes to shipping your purchased products. In order to do this, we are committed to proper packaging and processing based on years of knowledge. We know how to get it right!
All orders currently ship from our distribution center setup in Gainesville, Georgia. We look towards expending our distribution centers into California as well as New Hampshire in the near future to better accommodate our clients. Please note that we are not set-up for in-warehouse pick-ups: All orders must ship out via a carrier of our choice or delivered within our Gainesville Coverage Area.
Once your purchase has been made online, most credit and debit card orders are shipped the same day (depending on what time of day the order is received). Mail or fax orders are shipped once payment is received unless an account with Chastain Janitorial Supply has already been established on Net Terms. All orders EXCEPT for hazardous and other large, bulky items, are shipped via ground delivery 1 - 2 business days after they are placed on our website through a carrier of our choice (Fedex, UPS, USPS, Airborne, ect.). Shipping then takes between 1-3 business days. We ship your order based on inventory levels at the time your order is processed.

Currently, we do not ship to Alaska, Hawaii, Puerto Rico, International/Overseas addresses, Post Office Boxes, Private mail box location, or APO/FPO addresses. To add, there are no deliveries sent for weekends.

Truck Orders:
Any order that is over 150 lbs will be sent by truck line. They will only bring product curbside with inside delivery costing extra. If the order must be split between UPS and truck you must call with your order number or send us an e-mail. Truck order will Monday to Friday 8:00 am to 5:00 pm. The freight company charges a redelivery charge of $65.00 which is the responsibility of the customer if the shipment must be redelivered. Also if  the address is changed after the order has left our dock, there could be a charge from $35.00 to $50.00.

Shipping Charges:
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day, etc.) of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Items that are too large or too heavy will be sent by truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience.

Handling and Processing Fees:
At Chastain Janitorial Supply, we do not charge a standard handling or processing fee.

Hazardous Item(s):
Carriers classify some items as hazardous (for example, bleach or corrosive identified items). These items are subject to an additional handling fee to guarantee safe delivery. Therefore, Chastain Janitorial Supply does NOT ship Hazardous Material via standard carrier and must ship it with a Common Carrier/LTL. Such orders ship within 5 business days from when the order was placed. Delivery then will be approximately 3 to 5 business days once the ordered item has shipped. Bleach or ammonia must be delivered by truck. For these items, a $65.00 delivery charge is required. For any other item that cannot be shipped UPS we will notify you via E-mail you or telephone of the shipping charges.

Free Shipping:
We offer FREE shipping on orders over $169 that are also 65 lbs. or less. Orders must ship within the contiguous United States. We reserve the right to choose the best method of shipment on all orders that qualify for Free Shipping. This Free Shipping offer is applicable to a subtotal of $169 after any discounts are applied. Orders over $169 that are also over 65 lbs. are subject to the above standard shipping rates. In order to offer the most economical shipping rates and most reliable service, we proudly ship via both Fedex and UPS. All items normally ship via Standard Ground Delivery unless otherwise noted. There is no minimum order at Chastain Janitorial Supply.

At Chastain Janitorial Supply, we offer free shipping on orders that are over $1,800.00. Orders must ship within the contiguous United States. Free Shipping will not qualify for special orders or non stocking items. Orders must be process on our website to qualify for this free service. We reserve the right to choose the best method of shipment on all orders that qualify for free shipping.

Order Tracking:
Once your order is placed, you will receive an email with your ordering information, including tracking number(s). Please ensure you give us a valid email address with purchasing.

Back Orders:
In the unlikely event that any item in your order is unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance as soon as it becomes available with no additional shipping charges. For backordered items, please allow up to 7-14 business days.

Cancellations:
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. Please contact Customer Service for a Return Merchandise Authorization Number and further shipping instructions. You are responsible for the shipping costs incurred to return items to our warehouse.

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